Terms of service

Our Consumer Goods Terms and Conditions

Please read these terms carefully before making any purchase on our site. These terms tell you who we are, how we will provide products to you, refunds and returns, and other important information.

By purchasing any products you confirm that you accept these terms and agree to comply with them. We may amend these terms from time to time. Every time you wish to purchase any products on our site, please check these terms to ensure you understand the terms that apply at that time.

Information about us and how to contact us

We are Sync Pouches Ltd, a company registered in the United Kingdom, with our registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

You can contact us by emailing hello@syncpouches.com

Our contract with you

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, or because we are unable to meet a delivery deadline you have specified.

We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

Our Products

The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. The packaging of the product may also vary from that shown on our website.

Our rights to make changes

We may change the product to reflect changes in relevant laws and regulatory requirements, or to implement minor technical adjustments and improvements. These changes will not affect your use of the product.

Delivering the products

We supply products to UK addresses only. Delivery costs will be as displayed to you on our website.

We will deliver your products as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.

If no one is available at your address to take delivery and the products cannot be posted through your letterbox, Royal Mail may leave you a note informing you of how to rearrange delivery or collect the products from a local post office or depot.

If you do not collect the products or re-arrange delivery following a failed delivery attempt, we will contact you for further instructions. If, despite reasonable efforts, we are unable to contact you or re-arrange delivery, we may end the contract and shall not be responsible for refunds or accepting returns in such circumstances.

A product will be your responsibility from the time we deliver it to the address you gave us. You own the product once we have received payment in full.

Refunds, returns and replacements

Types of refunds:

If what you have bought is faulty, not fit for purpose, or misdescribed, you will have a right to a refund or replacement.

If you have simply changed your mind about the product, you will be able to get a refund if the product has not been opened, meaning all packaging is still in the same state as it was when delivered. You will have to pay the costs of returning any goods.

How long do I have to change my mind?

You have 14 days after the day you received the goods. We will not be able to accept returns or give you a refund if the products have been opened.

When you don't have the right to change your mind:

You do not have a right to change your mind and receive a refund in respect of unsealed or opened products, as they are sealed for health protection or hygiene purposes (as per Regulation 28(3)(a) of The Consumer Contracts Regulations 2013).

Costs of return:

We will pay the costs of return if the products are faulty, not fit for purpose or misdescribed. In all other circumstances you must pay the costs of return.

How we will refund you:

We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price as described below.

If you are exercising your right to change your mind, we may reduce your refund to reflect any reduction in the value of the goods caused by handling beyond what would be permitted in a shop. The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.

When your refund will be made:

We will make any refunds due to you as soon as possible, and within 14 days from the day on which we receive the product back from you.

Refunds and returns for faulty goods

You have a right to receive a full refund for faulty goods, goods not fit for purpose, or goods that are not as described. Your refund shall include any reasonable delivery costs.

If you wish to receive a refund for faulty goods, you must send them back to us. We will pay the reasonable costs of postage or collection.

You will have 14 days from the date the product is delivered to let us know that there is a problem and whether you would like a refund or a replacement. Once we have acknowledged your request, we shall provide the refund or replacement within 14 days from when we receive the returned goods. If you have asked for a replacement and the replacement is still faulty, you will have a further 14 days to either get a refund or ask for a price reduction.

How to contact us for refunds and returns:

Email us at hello@syncpouches.com. Please provide your name, home address, details of the order and, where available, your phone number and email address.

Price and payment

The price of the product will be the price indicated on the order pages when you placed your order.

Consuming our products

Please consult your health professional before introducing any new product into your diet. Before consuming any new products, including our products, please check with your doctor and clear any dietary changes with them.

By purchasing our products you are acknowledging that you have reviewed all ingredients and allergen information, and are participating voluntarily in using our products. You alone are solely and personally responsible for your results or any potential health issues that arise from consuming our products if you have not consulted your doctor beforehand.

Pregnancy:

If you are pregnant or breastfeeding, please consult your health professional before introducing any new product into your diet.

We cannot and do not guarantee that you will attain a specific or particular result from taking our products, and you accept the risk that results differ for each individual.

We do not recommend using any of Sync Pouches products during pregnancy or breastfeeding.